Hearing Centre Support Officer

Location

Caernarfon, Gwynedd | United Kingdom

Job description

This role can be based in Caernarfon or Pontypridd, where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model with the expectation that you will spend a minimum 60% on a DVSA site or on official business giving you greater flexibility about where and when you work.

Are you an effective communicator?

Do you have excellent organisational skills with a proven ability to prioritise?

Are you an effective problem solver with the ability to analyse and interpret information from a variety of sources?

If so, we would like to hear from you!

The Hearing Centre Support Officer works within the Office of the Traffic Commissioner (OTC).

The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.

To work as part of a team providing support for the independently appointed Traffic Commissioner (TC) to enable him/her to undertake their statutory duties in relation to the licensing and regulation of goods and public service vehicle operators and vocational driving licence holders.

In particular, the role involves the preparation of cases for public inquiry and post hearing case administration. This will ensure the TC and all relevant parties have the required case papers.

The role will include the clerking of public inquiry hearings both at the Hearing Centre and occasional venues away from the Hearing Centre.

Key Responsibilities include but are not limited to:

• Adhere to the statutory guidance and directions of the Senior Traffic Commissioner and the relevant Operating Instructions.
• Ensure that a complete and properly prepared call up letter and brief is prepared and despatched in accordance with OTC procedures and in accordance with the SLA.
• Perform the function of clerk at the public inquiry.
• Send all relevant parties an accurate record of the Traffic Commissioner’s decision or written directions in accordance with the SLA and taking all appropriate action as directed.
• Deal with telephone and written enquiries in a positive manner taking into account the data protection legislation, delegated authority and the statutory guidance and directions.
• Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
• Where necessary work in collaboration with colleagues across all functions for the good of the OTC/ DVSA and to create a high performing and well-respected Agency.
• Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business.

For further information, please find the attached candidate pack.

Job tags

Salary

£23.85k per annum