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Location

Liverpool | United Kingdom

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Job description

Allied Bakeries are owned by Associated British Foods. ABF is a diversified international food, ingredients and retail group with sales of £13.9bn and 128,000 employees in 53 countries. It has significant businesses in Europe, Africa, the Americas, Asia and Australia.. Our sister companies in ABF UK Grocery produce products under many market-leading household brands, including Jordans, Ryvita, Pataks, Blue Dragon & Silver Spoon.We are proud of our brands: we make top 10 UK grocery brand Kingsmill as well as Allinson’s, Bürgen and Sunblest. You’ll know us best through our white, wholemeal and seeded market-leading loaves, as well as Kingsmill 50/50, the nation’s favourite Healthier White, and our delicious pancakes, crumpets, hot cross buns and other bakery products. The success of our business depends on us having the right people on the team. We are incredibly passionate about our business, but it isn’t for the faint-hearted – it’s pacey and demanding so our people need to have a positive attitude and to want to work inclusively. We take massive pride in what we do, not least in how colleagues based in our bakeries and depots have one of the best safety performance records in the industry.Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.If you’re looking to join a business that is passionate, encourages you to be the best you can be, and values its people, we’d love to hear from you.

Overview of role

Location: Liverpool
Reporting to the Consumer Care Team Leader, the job holder will be responsible for responding to all consumer queries in a manner which reflects the voice of the brand, timely and efficiently including responding and engaging with our consumers via Facebook, Twitter and Instagram.

We will consider full and part time applications (school hours 9:30am-2:30pm 4 days a week). Hybrid working in the office 2 days and working 2 days at home. This is also Fixed Term for 9 months. Salary up to £24k (pro rata for part time).

Key Accountabilities

- Provide excellent customer service responding to complaints and queries through various channels including phones, social media, emails, letters and webforms.
- Switch between multiple systems whilst inputting and updating CRM system.
- Maintain ownership and responsibility of all contacts throughout the lifecycle of a customer’s request, including all follow-up and escalated communications.
- Recommend improvements for systems and processes to improve efficiency.
- Work with multiple businesses, stakeholders, and brands. Following relevant guidelines and processes.
- Complete ad-hoc administrations tasks as required.

The Right Person

- Experience in Customer Service, preferably in a Contact Centre environment.
- Excellent communication skills, both verbal and written with a proficiency in business communication preferably within a Customer Service environment.
- Good attention to detail with the ability to prioritise workload.
- Ability to empathise with customers and resolve complaints and queries calmly and professionally.
- Ability to work independently and as part of a team.
- Proficient in Social Media platforms such as Facebook, Twitter, and Instagram within a commercial setting.
- Proficient in Microsoft Office including Word, Excel, and Outlook.
- Confident in navigating around multiple computer systems in a fast paced environment.

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Job tags

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Salary

£24k per annum