Customer Service Coordinator
New Appointments Group Ltd
Location
Whitstable, Kent | United Kingdom
Job description
Great opportunity available - Customer Service Coordinator to join a large manufacturing company and be part of a fantastic team.The role involves communicating with internal and external customers via telephone, email, on site and online whilst dealing with sales orders, product and general enquiries.
This is a Fixed Term Contract for 12 months.
Responsibilities include
- Prepare all customer quotations using guidelines and system requirements
- Quote follow up and negotiate where required
- Understand the commercial pricing structures
- Processing of customer orders within set KPIs
- Progressing orders through to shipment
- Cross selling and up selling
- Communication with the customer throughout the quotation and order life cycle
- Review, investigate and escalate customer complaints
- Processing basic technical queries along with the ability to understand the company's products, competition products, and various specifications
- Assisting with external sales requirements relating to Customer and ordering information
- Contact potential and existing customers to promote company products and services in order to maximise sales
- Take ownership of requests and to process them within a 24 hour time frame following up on information
- Assist in maintaining and update existing and new price lists
Skills required
- Experience in customer service preferably in a manufacturing or engineering environment
- Experience of processing quotations and converting to a sale
- Excellent written and verbal communication skills
- Willingness to learn and develop product knowledge
- IT literate at an intermediate level
- Able to multi-task and prioritise
- Confident to up-sell/cross-sell
Benefits
- Pension
- 25 days holiday
- Life Assurance
- Employee Assistance Programme
- Company Sick Pay
- Cycle to Work Scheme
- Subsidised Restaurant facility
- Free on-site parking
Hours - Monday to Thursday 8:00am - 4:30pm Friday 8:00am - 1:30pm
Hybrid working available on a rota basis
CVs in Word Format to [email protected]
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs
Job tags
Salary
£23k - £25k per annum
