United Gas & Power
Location
Guiseley, West Yorkshire | United Kingdom
Job description
As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an experienced customer orientated Siteworks and Metering Analyst, based at our offices in Guiseley, Leeds.
This role is an excellent opportunity to get your teeth stuck into the energy industry as part of a team, you will be exposed to various aspects of our business and be a key part of our internal growth. Our analysts in Operations ensure accurate information is held on internal systems, monitor the quality of data provided by the customer and industry to ensure accurate billing.
At UGP, we believe customer service is not a department, it’s an attitude. This highly important role is therefore instrumental to the long-term success and growth of our reputation.
If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you.
Supporting the siteworks process: meter installations, removals, relocations.
Supporting Smart meters roll out.
Ensuring correct agents are appointed for gas and electric meters.
Monitoring the quality of customer and industry reads and taking appropriate action to correct any erroneous data:
Contacting customers to arrange site visits.
Investigating and correcting address discrepancies.
Dealing with comms faults.
Liaising with customers to keep them informed about siteworks.
To ensure accurate data in UGP systems.
To ensure industry parties have received relevant data flows, resolving data discrepancies.
meter/exchange/De-appointments/Disconnections and new connections.
Partnering with our third parties to resolve metering issues.
To work cross-functionally with other teams at UGP to resolve customer issues.
Managing the resolution of queries relating to data quality, technical metering, and industry requirements & regulations.
Responding to customer queries.
Liaising with internal customers to develop and implement process changes.
Supporting the team with administrative tasks.
Excellent communication skills
Good telephone manner - can communicate effectively and professionally to all customers
A logical thought process to resolve queries
Outstanding organisational skills
Ability to work on own, demonstrating drive and initiative
Team player, willing to share ideas and techniques with other team colleagues to improve the business
Knowledge of the energy sector is strongly desirable, but not essential
Previous customer service environment or similar preferred
The ability to be self-motivated and focused on continually achieving and exceeding targets
Excellent IT skills
Excellent salary based on your experience
Regular company socials
25 days annual leave (and Bank Holidays). Additional annual holiday for long service
Dress down Friday
Fun and energetic environment
Career progression
Scope to grow with a vibrant business
9-5pm
Job tags
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