RES
Location
Kings Langley, Hertfordshire | United Kingdom
Job description
Do you want to work to make Power for Good?
We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.
We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.
RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.
Our competitive package offers rewards and benefits including pension schemes, flexible working, and top-down emphasis on better work-life balance. We also offer private healthcare, discounted green travel, 25 days holiday with options to buy/sell days, enhanced family leave and four volunteering days per year so you can make a difference somewhere else.
The position
Thesuccessful candidatewillbe responsible for the ongoing development andmaintenancea globalSharePointenvironment, working alongsideM356 SME’s,colleagues,and stakeholdersacrossallRES’s markets. They willtake aleadrolein continuing thedevelopment of RES’sIT maturitythroughimplementing and developing best practices.
The successful candidate willprovidetechnicalexpertiseandperform andoversee developmentactivitiesin thedelivery of a range ofhigh-impacttechnologyprojectsacross the RESvaluestreams;development, construction,and support services,andRESsupporting functions such as Human Resources,Technical,EngineeringandFinance.
RES operates in a rapidly evolvingsector that requires innovation and agility to adapt.The successful candidate will play a keyroleby deliveringinnovative solutions to business challenges, as well asworking with stakeholders tofacilitateresultsacrossfunctions and markets.
Organisational Context
Reporting to the Business Systems Manager for EMEA, the successful candidate will work as part of an international team ofSharePoint andM365SME’sand analysts.They willwork closely withcolleagues and stakeholders across multiple geographies,taking ona leadtechnicalrolewithinprojectsand DevOpsto deliver RES’s business objectives.
Key Accountabilities
Provide 2nd & 3rd levelSharePointapplication support, ensuring a high quality of service.
Support and guide the continued development of the company’sSharePointplatform, providing technical insight and due diligence throughout the development cycles.
Develop and implement IT standards and best practices around application design and support.
Assist Project Managers andteammembers in thedesignand delivery of project plans.
Collaborate with counterparts from across the company and provide a leading role in technical working groups to share knowledge and best practices and contribute to the continued delivery of internal systems and tools.
Work directly with senior stakeholders to gather requirements and develop innovative solutions that address the business needs for the company.
Use RES’s service management tool, Service Now, to process our internal users’ issues and requests, as well as documenting knowledge base articles for IT staff and end-users.
Capacity and performance management and relevant reporting with recommendations to address needs.
Operational monitoring of theSharePoint andM365 platform,and key dependencies.
Work with the Global Support teams, sharing knowledge and collaborating on M365 support, ensuring a common standard.
Work with 3rd party suppliers to assist in their deployment/upgrades of their services.
Contribute to change management board around technical and process change assessing impact.
Knowledge you will need:
· Deep knowledge and experience ofSharePoint system administration.
· Good knowledgeand experience usingMicrosoft 365 technologies.
· Knowledge and experience using PowerShell and Office 365 PnP.
· Knowledge and experience using the Azure platform (incl. Azure Active Directory, Active Directory environments on-prem & hybrid configurations).
· Strong understanding of SharePoint and Information Architectures.
· Knowledge of WorkPoint, AvePoint, ShareGate, and/or SharePoint migration tools (desired).
· Service and technology management practices (incl. incident, problem and change management, configuration, release, and deployment).
Skills you will need:
· Time management skills and the ability to balance priorities.
· Excellent verbal and written communication skills, including English Language skills at minimum CEFR C1 (C2 preferred) Risk & Issue Management.
· Ability to communicate complex issues to non-specialists.
· Analytical, with attention to detail.
· Team player and adaptable in work tasks.
· Able to come up with creative solutions using existing or new ideas in an innovative way.
· Is able to transform creative ideas into practical reality.
· Training and supporting end users and super users.
Experience you have:
· Experience working with and supporting the wider M365 platform including Yammer, Planner, Stream, Teams, OneDrive, Exchange Online, Power Platform, and EndPoint Manager.
· Team leader, SME, or similar role within an IT service operations team
· Demonstrated ability to take the initiative and operate proactively.
· Demonstrated ability to operate successfully to tight timescales.
· Experience in an IT project delivery environment and can provide insight how to improve processes.
· Experience of supporting complex systems (desired).
Qualifications you will need:
· Intermediate and/or advanced level Azure certification(s) relevant to the role
· Managing Office 365 Identities and Requirements: MS-100 (desired)
· ITIL® v3 or v4 Foundation Certificate in IT Service Management (desired)
· Relevant degree or demonstrable on-the-job learning in lieu of this
At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
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