Customer relations manager
Location
England | United Kingdom
Job description
Instructions for Hiring Managers
PLEASE DO NOT DELETE THIS TEMPLATE- ADD YOUR INFORMATION TO IT! Embark on a Journey with Enerveo: Crafting Excellence for Over 25 Years!
Enerveo is one of the largest contracting businesses in the UK, offering a broad scope of services including mechanical, electrical, high voltage, electrical vehicle (EV) infrastructure installation, test and inspection services, as well as street lighting.
Job Title: Customer Relations Manager
Base Location: Slough
Salary: £34,909 - £53,850 depending on skills and experience, plus a range of other benefits to support your family, finances and wellbeing. Car Allowance - £3313
Working Pattern: Full Time, Permanent
Enerveo, excels in delivering advanced electrical and mechanical engineering projects, showcasing expertise in overcoming complex challenges. The unique structure of our organisation allows us to handle both large and small projects, whether standalone or as part of a broader M&E contracting framework. With a professional and innovative approach, we lead the electrical contracting market, providing comprehensive electrical compliance services to ensure the safety and efficiency of our clients' electrical systems.
Could you be our next Customer Relations Manager to join the team and drive this success forwards?
What will I be doing in this role? The Customer Relations Manager will play a pivotal role in maintaining positive relationships with both internal and external customers, management team and subcontractors addressing their questions, complaints, and feedback related to upgrades in Utilities works.
In a typical day, you could expect to be:
- Customer Engagement: Serve as the primary point of contact for both internal and external customers regarding Electrical and Utilities works upgrades. Engage with customers via various communication channels to address their questions and concerns.
- Complaint Handling: Receive and investigate customer complaints, ensuring prompt resolution and satisfaction. Collaborate with relevant departments and councils to address underlying issues and prevent recurrence.
- Feedback Management: Collect and analyze customer feedback to identify trends and areas for improvement. Develop strategies to enhance customer experience and satisfaction.
- Transparency and Communication: Provide accurate information to customers regarding Electrical and Utilities works schedules, progress, and potential disruptions. Maintain transparent communication channels.
- Conflict Resolution: Mediate and resolve conflicts between customers and works teams, aiming for fair and mutually beneficial solutions.
- Internal Coordination: Collaborate closely with project managers and internal stakeholders to address customer concerns and integrate feedback into project planning.
- Documentation: Maintain comprehensive records of interactions, complaints, and resolutions. Generate reports to drive continuous improvement.
- Training and Support: Provide training and guidance to works teams on customer relations best practices. Conduct workshops to ensure alignment with objectives.
- Quality Assurance: Monitor works to ensure quality standards and customer expectations are met. Take corrective action as needed.
What do I need to be successful in the role? - Good working knowledge with SSEN or other DNO’s
- Good understanding and experience Of Parish council and County council requirements
- Proven experience in customer relations, complaint management, or a similar role.
- Knowledge of Street works requirements
- Good experience working with Site based teams
- Good working Knowledge of IT systems
- Being able to adhere to Business unit objectives
- Presentation skills.
- Good understanding of NSRWA.
Here at Enerveo, we know that some applicants don’t apply unless they think they tick all the boxes- but we are saying don’t worry! We would much rather see your application than risk missing out on your potential! We know our strength comes from our differences and shared life experiences so we are committed to offering a safe work environment, where individuals are respected.
What are the benefits for me? We know it's not all about the money, so why not take a look at our benefits to see what we can offer you?
Next Steps All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
Enerveo are a Disability Confident employer and are committed to ensuring our recruitment process is as inclusive as possible. If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact
[email protected] If we make you a job offer, before commencing employment with us, you'll be required to fully complete our pre-employment screening process consisting of a basic DBS. Enerveo are committed to offering fair opportunities to those with previous criminal convictions and will consider each case on its individual circumstances.
Job tags
Salary
£34.91k - £53.85k per annum
