Ocean Freight Forwarding Apprentice CCT WORLDWIDE LTD

Location

Medway City Estate, Kent | United Kingdom

Job description

What you will do in your working day

Due to the rapid growth of our Kent based office over the last 24 months we are now looking for 2 enthusiastic and ambitious apprentices to join the Ocean Freight Customer Service team in Rochester.

Alongside internal on-the-job training you will undertake the nationally recognised International Freight Forwarder Apprenticeship that will support you in gaining the required knowledge & skills to develop a successful career pathway in this fast-moving sector.

Reporting directly to the Ocean Freight manager this role will be varied and tasks will include:

• Responding to customer enquiries via telephone, email and occasionally face-to-face
• Ensuring customer records are accurate and kept up-to-date at all times
• Handling customer and overseas partner incoming enquiries
• Learn and understand all aspects of import/export freight forwarding requirements
• Learn and understand all aspects of freight customs requirements.
• Monitor and track all shipments and keep customer informed at all times of shipments
• Keep internal team members informed of customer shipments with timely updates via internal online systems
• Manage all shipping documentation accurately and in a timely manner
• Liaise with our overseas offices in Asia to support processing of new transport bookings from UK based customers
• Support team colleagues as and when required

The training you will be getting

• International Freight Forwarding Specialist Level 3 - Ocean Freight Pathway
• On and off the job training and location to be confirmed
• On the job training delivered by the employer
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
• Allocation of an apprenticeship delivery coach who will carry out regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 6 hours off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps

What to expect at the end of your apprenticeship

For the right candidates that prove themselves during the apprenticeship there will be opportunities to develop a successful career within CCT Worldwide.

Job tags

Salary

£16.5k per annum