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Location

St Albans, Hertfordshire | United Kingdom

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Job description

Anton Paar, one of the world leaders in laboratory instrumentation and services, has a new vacancy for an experienced Inside Sales & Coordinator-Service or ambitious administrator with a desire to grow. Based at the company's St Albans/Luton headquarters this role will report to the Service Manager and work closely with the service team. The successful candidate will be a part of a small team proactively selling service contracts to our customers and support the coordination of the service team.

Responsibilities:

· Achievement of agreed targets for the service contract business through the inside sales process.

· Management of the renewals for existing customer contracts plus the generation of leads for new contract business.

· Invoice customers on receipt of orders and follow up on payment in the event of delays

· Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance. Using CRM and other data sources/systems to see the upcoming work and book appointments

· Preparing quotations and communicating with existing and potential customers by phone and email to negotiate, sell contracts and secure orders.

· Maximising the contract value through the upselling of additional services and checking account details for additional instruments that could be included

· Generate Service Orders for the contracts sold to allow the Service Engineers to deliver the required activities

· Maintain the scheduling tools and engineer calendars to show all activity planned for the coming weeks.

· Manage incoming technical enquiries from customers and allocate to the right resource for resolution

· Re-plan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders

· Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are appropriately maintained

· Maximising the contract value through the upselling of additional services and checking account details for additional instruments that could be included

Requirements:

· Previous experience in an inside sales or coordinator role

· Strong administration experience

· Excellent communication and interpersonal skills through all channels.

· Self-motivated, highly organized, enthusiastic, can do attitude, able to work under own initiative

· Good computer literacy. Competent in use of MS Office and CRM software

· Located in the South East with easy access of the St Albans/ Luton office

We offer you:

• Annual leave of 25 days plus Bank Holidays – increasing to 28 days after 1-year service
• Private Health Insurance
• Company pension scheme
• Life assurance equivalent to three times your annual salary.
• Flexible working options.
• Full training and ongoing support to enable you to fulfil your role to the best of your potential
• Social events
• Great environment and a working culture which encourages inclusion and diversity
• Potential for growth within a dynamic company

Find more interesting job openingsat Anton Paar here >>

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Job tags

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Salary