Care Coordinator/Scheduler
Location
Livingston, West Lothian | United Kingdom
Job description
At Home Instead, we value you as much as our clients. For us, care is not just a job — it's a shared mission that unites us.
Our Scheduler will help nurture relationships and personalise care for every client. We schedule hourly and live-in care from our offices in Livingston for clients living throughout West Lothian.
Home Instead have a commitment to competitive salaries, continuous training, and robust support. We firmly believe a contented care team delivers the highest quality care.
Job Description
Our Benefits:
- Permanent, full-time contract
- Highly competitive salary
- Pension Scheme
- Company Discount Scheme
- Employee Assistance Programme
- Referral Scheme
- Mileage allowance
- Ongoing training, development, and career opportunities
The Role:
- Understand and build effective and efficient schedules around our clients and Care Professionals
- Be responsible for matching clients with the right Care Professional(s) and providing continuity of care
- Ensure schedules are prepared taking in to consideration travel time, holidays, training and last-minute changes
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences
- Organise introductions and shadowing shifts for Care Professionals
- Maximise efficiency in schedules while supporting staff and maintaining flexibility
- Liaise with other office team members to ensure sufficient current and future staffing levels and capacity is maintained
- Support with updating, auditing and maintaining digital records
- Be willing to support with care visits and provide cover if required
- Participate in an on-call rota
Qualifications
You're our ideal candidate if:
- You have experience working in a scheduling or coordinating role within a relevant environment such as Care or Logistics
- You are able to work well in a team with strong interpersonal skills and the ability to build rapport quickly
- You are highly resilient and positive with excellent communication skills
- You can demonstrate organisation and prioritisation skills with the ability to work calmly and accurately under pressure
- You have excellent attention to detail with the ability to multi-task
- You are logical and analytical with the ability to work on your own initiatives and meet deadlines
- You are a driver with your own vehicle
- You have a good working knowledge of IT systems and the ability to learn and adopt new technologies where appropriate
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to an enhanced disclosure check.
Job tags
Salary
