Passive Network Operations Manager
Location
Reading, Berkshire | United Kingdom
Job description
Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.
We are on a missions to create a wholesale network that can serve millions of homes and businesses connect to a better digital future.
To help us achieve this mission we need a Passive Network Operations Manager to take us on this journey.
We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect!
...And if you don’t meet any specific requirements of the role, we’d still like to hear how you’d get the job done!
What you will be doing:
- Collaborate cross departmentally to identify and introduce operational improvements to customer experience, operational efficiency, and maintain highly available service where appropriate and cost effective to do so.
- Responsible for creating, documenting, and ensuring processes are maintained and followed to provide necessary Network Operations assurance with new Passive and Active infrastructure builds supporting robust handover processes into live service.
- Provide accurate and timely process and business analysis and reporting.
- Work closely with partners and service suppliers to ensure proper governance, assurance, and value is being realised.
- Contribute to the CAB process and challenge appropriately when risk is identified.
- Contribute to the Problem Management process providing support to resolution.
- Mentor and coach junior members of the Network Operations Team with regards quality and best practice.
- Support Network Operations project delivery and contribute to ensuring timescales are achieved.
- Create and maintain Network Operations Document Library with knowledge management information and operational Wiki pages as well as specification documentation covering all aspects of the physical network.
- Seek and support opportunities for automation to include RPA, Machine Learning to streamline process.
- Monitor & enforce adherence to standards & policies, ensuring best practice and compliance to specification.
- SME and owner of auditable content, defining the minimum quality standards & quality platform for all aspects of the network (build/install/civils).
About you:
We are looking for someone well versed in the Telecommunications industry with excellent communication both written and verbal who is passionate about implementing robust policies and procedures. Someone well suited to this role will have senior stakeholder management experience, have the confidence to challenge and influence.
Desirable Qualifications:
PRINCE2, SIGMA 6 Green Belt and ITIL 3/4
What we offer / what you get in return
- Wellness support - We offer an extensive Employee Assistance Program (EAP), private medical insurance, dental cover, eyecare vouchers, income protection insurance, group life insurance, and more.
- Financial wellbeing - In addition to the support provided by our EAP we offer a contributory pension, income protection insurance, group life insurance alongside other benefits.
- Time out - All our employee's start with us on 30 days annual leave allowance (pro rata) plus bank holidays. We also have enhanced leave plans should you become unwell or need to take time off for parental leave.
Next steps
If the role sounds like the right fit for you, we look forwards to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.
One last thing...
AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here!
If you require any reasonable adjustments to be made during your interview process, please tell us in your application.
Job tags
Salary
