Location
Tower Hamlets, Greater London | United Kingdom
Job description
Telecare Officer
Full Time
Salary: £25.00 per hour
Location: Tower Hamlets, London
Sectors:Professional Services
Telecare OfficerTower Hamlets£25/hrHrs for the week: 36/hrs a week Start date: ASAPEnhanced Adults DBSAKTON recruitment is working closely with the local authorities sand we are looking for an experienced Telecare Officer in the Tower Hamlets area. The role is going to be running between 3 - 6 months.
Job Purpose: 1. To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.
2. To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.
3. To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.
4. To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.
5. To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern. Cover to be provided as and when mutually agreed.
Qualifications & Experience
Experience of working in a customer facing environment.
Experience of working in a caring profession
Experience of visiting the elderly and vulnerable in their homes to deliver social care services.
Experience of communicating clearly and effectively both orally and in writing to all stakeholders of the service, including Members, officers, members of the public and representatives of other public bodies and agencies.
Experience of using IT packages including Word, Excel, e-mail, the internet etc, to a high standard.
Knowledge
A thorough knowledge and understanding of customer care principles and methods, particularly in relation to social care.
Knowledge of and commitment to best practice in dealing with the elderly and vulnerable.
Knowledge of basic First Aid techniques.
Good organisational skills to plan and prioritise work and manage own workload.
Able to work well and accurately under pressure, without direct supervision.
Job tags
Salary
£25 per hour
