Location
Exeter, Devon | United Kingdom
Job description
About Us:
At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband.
Backed by Fern Trading (the clever clogs behind Octopus Energy) we are fearlessly ambitious and scaling at pace. We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.
So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.
More about this role:
Each day you'll be:
- Dealing with customer communications via phone, email and live chat.
- Owning the customer’s experience, including installation management, Customer Care and phone number porting requests.
- Proactive management of customers’ experience prior and following their installation, ensuring that they have regular contact with JFL and have realistic expectations any issues the customer may have such as Loss of service and or installation timescales.
- Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
- Liaising with other teams within the business to ensure an efficient customer journey whether Pre or post install.
You should apply if:
- Has a customer-centric approach in all interactions
- Enjoys working with people
- Is comfortable multitasking and adjusting priorities
- Has strong attention to detail in communication
- Has excellent written and verbal communication skills
It would be great if you could also:
- Have experience working within a customer care team (bonus points if you have experience in a telecoms environment!)
Life inside the nest:
- We're offering a salary package range of £23,000 with staff incentives.
- 4x Life Assurance
- Income Protection
- Salary Sacrifice Pension
- 30 days holiday plus statutory bank holidays
- Enhanced Sick Leave
- Enhanced Family Leave
- Private Healthcare
- Private Dental Care
- Cycle 2 Work Scheme
- Health Cash Plan
- Shopping Discounts
- Discounted Breakdown Cover
Can you see yourself working with us? Apply now!
We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you!
Job tags
Salary
