MyHealthnet
Location
Dartford, Kent | United Kingdom
Job description
MyHealthnet Information Service Associate is a critical communication team member, responsible for responding to inquiries and supporting the research, Administration, projects, Fundraising, HR and other departments.
What will you be doing?Tasks and responsibilities
Assist in the recruitment, training, and management of team members.
Develop service links with youth services - schools, colleges, clubs, homes etc.
Assists with service promotion by visiting public spaces, and responding to requests for visits (i.e. immigration detention centres, prison services).
Collaborate with all other providers, to improve access to MyHealthnet's services, projects and training and signposting service.
To ensure that the online information service accurately reflects service provision and organisation interests.
Ensure that the details of all organisations and services on websites are accurate and updated regularly.
Assist with the management and facilitation of quarterly project advisory youth and members group meetings.
Liaise with funders, provide quarterly reports and attend quarterly monitoring meetings as requested by the Director.
Manage telephone information service effectively and ensure that callers receive accurate information.
Collect feedback from users of the information service, together with other data (such as caller and web statistics), and produce monitoring and evaluation reports using this information from data entry, analysis, policy, research, dissemination, monitoring, evaluation etc.
Attend meetings (internally and externally), training and regular supervision as required. To assist in the organisation of such meetings.
Assist with group supervision for volunteers and arrange staff and trustee training
Undertake a range of administration tasks, like maintaining shared office calendars, updating whiteboards, distributing posts, filing, and purchases.
Keep staff, trustees, volunteers and members informed of events and relevant information.
Assist in HR-related tasks (maintaining confidentiality at all times), such as:
Process CRB applications
Create and update personnel files
Keep current induction packs for volunteers
Respond to recruitment ads, student placement enquiries
Submit employer contributions, via its website
Record and respond to phone calls and messages.
Maintain regular contact with donors and suppliers, and submit meter readings.
Assist with expense claims.
What are we looking for?Key skills and competencies
Essential
Desirable
MyHealthnet's Information Associate will be responsible for developing the information and digital communication strategy to improve communication with stakeholders, including supporting the health and well-being of gender-diverse youth. They will also work on technical donations and develop essential tools and training programs to implement a digital strategy.
In addition to this, the Information Associates will assist with recruiting and supporting members and collaborating to improve the service efficiency and effectiveness of delivering services to our service users and partners. They will also articulate MyHealthnet’s transformation journey and communications pathways with teams within the organisation.
The Information Associate will also develop specialised data and information management systems, and better define the impact of our services. This will help us to measure and report on our deliverables more effectively. As a result, MyHealthnet will be able to demonstrate its impact more easily to donors and other stakeholders, which could lead to increased funding and support.
Before you applyWe want you to have an easy application process. For this to happen, please arrange your information and supply them as required. All applicants are expected to complete the application process. Although you have submitted your CV, you are required to complete an application form, and your statement timely, including your references, statement and current DBS certificate. If invited to an interview, do so timely on the agreed day and time. We may withdraw your application if you have not demonstrated the personal attributes expected.
Causes
Organisation type:
Charity
MyHealthnet is a youth (<25s) service established to provide support, promote health and enhance community well-being through preventative programmes.
Job tags
Salary