2nd Line Support - English & German

Location

Guildford, Surrey | United Kingdom

Job description

If you speak English with fluent German AND have a background in Technology, IT Helpdesk, able to get to the outskirts of Guildford, Surrey (not commutable from London), then this role might be for you. Want to work for a company with good benefits, opportunity to learn and great environment?

What does the role involve?

• Providing support to international clients (B2B) from another country and UK on a bespoke software package
• Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
• Creating bespoke reports using SQL query language and Report Builder
• Writing and maintaining bespoke XML jobs
• Providing demonstrations on key product features to potential clients
• Attending tradeshows and conferences
• Plus you'll occasionally get to travel abroad to provide on-site support

What do you need?

• Fluent English is vital, plus business level German, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers.
• Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills
• Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.

What's on offer?

• Starting salary £30-34,000 dep. exp.
• Opportunity to progress your skills and experience
• 24 days holiday plus BH, rising to 27 on length of service
• Pension
• Parking at office
• Healthcare
• Hours 8-4:30 or 9:30-6; 37.5 hours - 1 hour for lunch
• Casual Dress
• Social Events twice year - free
• Cycle to Work Scheme
• Childcare Vouchers
• Healthcare includes 50% discount off gym next door, 50% off cycles
• Discounts on other gadgets and products
• Free mobile unlimited text and calls, 4Gb data + £30 extra in case abroad for personal calls
• New phone every 2 years
• Laptop
• Discretionary Bonus
• Hybrid - 2 days in the office, 3 days WFH

Job tags

Salary

£30k - £34k per annum