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Location

Newmarket, Suffolk | United Kingdom

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Job description

Your new company
This is an expanding and forward-thinking organisation.

Your new role
This is a new role, joining a collaborative team of 10, reporting to the Planning & Scheduling Senior. This role will be responsible for operational efficiency and supporting engineers. Ensuring the engineers are aware of their daily jobs and everything needed to complete these jobs. You will be responsible for effective day-to-day coordination of engineers and allocation of daily emergencies. Duties include but not limited to:

• Ensuring all jobs are assigned to engineers.
• Ensuring engineers are aware of their daily schedules by assigning their work and communicating specific requirements.
• Managing customer's expectations, keeping customers up to date and redeploying or rescheduling appointments.
• To ensure all emergency jobs are assigned to the relevant engineers.
• To ensure the engineers are aware of any emergencies that have been assigned to them.
• Ensuring all calls are answered within a timely manner.
• To adapt to and complete any additional ad-hoc requests as instructed by your line manager.

What you'll need to succeed
To succeed in this job, you will need previous customer services and administrative experience with the ability to multitask and manage a varied workload. You will be working towards SLA's and hitting KPIs within your team. You will need to be confident, with a keen eye for detail, great IT skills and the ability to learn new processes and systems quickly.

What you'll get in return
In return, you will be given the chance to work as part of a collaborative and experienced team.

• Monday to Friday 8-5pm (option of overtime)
• Competitive salary with KPI bonus
• Benefits and free on-site parking
• Hybrid working after probation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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Job tags

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Salary

£25.3k per annum