MP Training and Recruitment
Location
Northampton, Northamptonshire | United Kingdom
Job description
locations Northampton Office, Northampton Northamptonshire NN4 7YB
time type Full time
posted on Posted 2 Days Ago
job requisition id JR-094656
Title Account Manager
Location: Remote (with travel to Bright Horizons offices and clients on occasion)
The Role
To effectively manage strategic relationships with Bright Horizons’ clients in the UK. The focus of this position is to enhance existing client relationships, negotiate improved terms, and cross-sell services, resulting in retention and growth of client accounts.
What We Can Offer You:
Our benefits include, but are not limited to:
Flexible working and holiday entitlements
Discounted childcare
Quarterly Employee Appreciation Weeks
Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
Why Bright Horizons?
We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.
We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
What You Will Be Doing:
Proactively manage a portfolio of client accounts to maximise contract retention, client loyalty, revenue, and profit.
Renew and negotiate client contracts to optimise the company’s financial return and contract terms.
Ensure clients experience the maximum return on their investment and view Bright Horizons as their strategic partner for all family care or work/life – related issues.
Respond to client requests in an appropriate, professional, and timely manner.
Support operations in the development of new services for clients, including budget development, developing presentations, contract negotiation proposals, marketing, and general support.
Keep the wider BH business informed of changes and developments as they relate to client relationships and contracts, in a timely manner.
All final proformas, budgets, proposals and contracts must be approved prior to submission according to the Delegated Authorities Matrix
Other duties as required.
What We Are Looking For:
Experience of working in a similar role.
Must have strong analytical and financial acumen as well as client relationship management skills.
Must work well in a collaborative environment and be able to communicate the values and mission of the organisation and full range of services we offer to clients.
5 years or more of direct Account or Client Relationship Management preferred (desirable)
Qualification to graduate level preferred, although not essential
This role is subject to an Enhanced DBS check.
We look forward to receiving your application!
If you experience any problems, please email [email protected] and we will be happy to help.
At Bright Horizons, our culture is built on our commitment to Keeping Everyone Safe and providing world-class care and education, delivered by a world-class workforce.We believe our people’s potential is endless and with this in mind, we aspire to create an environment where our colleagues can thrive and accomplish the things they thought impossible.
Bright Horizons has been recognised as a Great Place to Work by our employees and the Great Place to Work Institute for the last 13 years. We care passionately about what we do, and our HEART values and principles help us support one another in the work that we do each day.These are quite literally at the HEART of our organisation’s ethos and culture as it helps us to provide a working environment that supports professionalism, growth and diversity.
We are passionate about our people’s ongoing learning and development.Our learning and leading with HEART framework supports each Bright Horizons colleague on the first steps of their leadership journey, whether that includes our 'World-Class Welcome' induction or our extensive ongoing training programme.Either way we want you to feel valued and invested in!
Celebrating in the accomplishments of our people is an essential part of our culture. We believe in the power of “thank you” and throughout the year, in ways big and small, formal and informal, we show our appreciation for employees at all levels. We have many ways to acknowledge and celebrate our people, including our very popular “employee appreciation month”.This is a chance for everyone to share their gratitude to one another, across the whole company.Whether it is a “thank you” placed on our website, a chocolate pizza, team lunch or an ice cream van visit, it is our way of showing each other we care and appreciate everything we do. Each year, we have our annual 'Awards of Excellence' events; whether you are an award winner or cheering on a fellow team member, these formal award occasions are opportunities to come together and celebrate one another.
By creating this account you acknowledge that Bright Horizons will collect, store and process any of your personal data provided in respect of your application and employment in accordance with our Employee Privacy Notice.
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