NHS Jobs
Location
Grays, Essex | United Kingdom
Job description
Main duties and responsibilities RECEPTION Welcoming and receiving patients for their appointments, consulting with members of team. Processing personal and telephone requests for appointments, telephone consultations, remote and face to face appointments and ensuring callers are directed to the appropriate team member. Registering new patients and referrals, checking all details for accuracy and enter on our patient computer database. Taking messages and passing on information. Initiating contact with and responding to requests from service users, other team members and associated healthcare agencies and providers. GENERAL ADMINISTRATION Carry out administrative tasks, including sending and receiving emails from the Admin Team mailbox, ensuring confidentiality is maintained. Respond promptly to all incoming telephone calls and emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately. Monitoring any voicemails received and respond/action these promptly. Including any appointment cancellations or rescheduling of appointments. Dealing with enquiries to the service by patients and their family, health professionals. Attention to detail is vital in this work at all stages of data entry, taking and recording messages and communications within the service. Entering data accurately according to IAPTus programme requirements and service procedures. Extracting information on request to assist Locality Manager and Clinicians. To carry out typing, word processing of reports, documents and correspondence. To undertake photocopying duties as required. Assist with setting up and maintaining filing systems. Carry out general office duties as appropriate, using equipment as provided. Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies team including room bookings, responding to staff sickness alerts and batch distribution of patient correspondence. Diarise work to be completed weekly / monthly. Complete any course administration and update on the system accordingly. Expected to use own initiative to deal with routine matters. Responsible for monitoring batch printing requirements and ensuring timely action or delegating to other team members if necessary. Close liaising with Admin Team Leads to organise own workload to meet priority needs and reduce risks to service quality.
Job tags
Salary
£22.38k per annum
