Operations Apprentice
ZEST4 GROUP LIMITED
Location
Wilmslow, Cheshire | United Kingdom
Job description
What you will do in your working day
The role is centered around working on their busy Service Desk, answering telephone calls, emails and working with internal and external portals. The successful candidate must have excellent communication skills and be confident talking to a wide variety of Partners, Customers and Suppliers.
Main responsibilities:
- First line support, troubleshooting issues and resolving Partner and Customer requests
- Management of CRM ticket queues on the Zest4 Portal
- Liaising with Partners, Customers and Suppliers via tickets, email and telephone
- Accurate data entry
- Monitoring and maintaining stock levels
- Dispatching and invoicing stock
- Develop a good working knowledge of all products sold by Zest4
- Opportunity to work within other teams to expand your knowledge
Company Benefits:
- Pension
- Staff Tariff
- Activities & Events
- Service related holidays
- Employee Recognition Awards
- Team bonuses
- Annual discretionary company bonus scheme
- Eyecare Vouchers
- Home / Flexible working
- Ride to work scheme
- Parental leave
- Childcare Vouchers
- Private Medical Insurance
The training you will be getting
Business Administrator Level 3 Apprenticeship Standard, including
- Functional Skills Level 2 Maths (if required)
- Functional Skills Level 2 English (if required)
What to expect at the end of your apprenticeship
They have had multiple successful apprentices within the business who have gone on to specialist and management roles.
Job tags
Salary
£15k per annum
