Business Analyst

Location

Burgh Heath, Surrey | United Kingdom

Job description

#LI-Hybrid

Business Analyst, Full Time, Permanent (37.5 hours per week)

Grade 4

Salary - Competitive plus upto 10% bonus

Hybrid Working - (minimum 2 days per week in the office) - Burgh Heath, Epsom

A bit about the Department

Business Technology Solutions (BTS) is the IT department within Toyota Financial Services UK (TFSUK), overseeing security, the successful running of IT applications, and delivery of valuable business change.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!

What you'll be doing:

• Leading business analysis on assigned projects, designing the analysis approach to take.
• Collaborating closely with Project Managers, other change leads and business and end users, to understand problems/opportunities and the emerging requirements from these to create valuable change.
• Conducting investigations and data analysis to generate qualitative and quantitative insights.
• Designing and leading facilitated workshops, meetings, and individual or group interviews.
• Performing ‘as-is’ business process analysis to identify improvements and presenting ‘to-be’ processes to gain agreement to potential change
• Producing functional and non-functional requirements and collaborating with cross-functional teams to devise solution options.
• Identifying common needs and priorities, challenging assumptions.
• Making recommendations based on cost-benefit analysis and feasibility.
• Prioritising requirements with stakeholders, using techniques such as MoSCoW and creating use cases, scenarios, models, and user stories, following Agile or Waterfall methodologies.
• Supporting testing and training activities and assisting service transition into Business as Usual (BAU) operations

Experience you'll gain:

• Deep understanding of TFSUK’s services for its customers and underling business operations.
• Business analysis experience in both Agile and Waterfall methodologies.
• Exposure to Project Management via our implemented framework.

What you'll get to own:

• Business analysis projects from idea to value outcome.
• The business analysis approach to your analysis projects.
• Problem solving for your analysis projects.
• The opportunity to make exceptional services for customers.

Key Experience and Skills:

• Proven record as a Business Analyst.
• Ability to influence others regardless of position / seniority.
• Analytical approach to problem solving.
• Critical thinking abilities.
• Strong customer facing skills with the ability to represent BTS in a confident and professional manner.
• Excellent communication, adept at producing high quality documentation with ease, including using standard modelling languages (BPMN/UML).
• Ability to build relationships and empathise with stakeholders.
• Confident workshop facilitator with the ability to draw information from diverse groups and gain consensus.
• Requirement engineering and prioritisation skills.
• Ability to perform investment appraisals, including payback and business case development.
• Understanding of the software development life cycle and project management

How we'll support you:

• A full Toyota Financial Services induction.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager :

• Regular 1:1’s to provide direction and guidance.
• Clear objective setting via our performance management process.
• On-going coaching as required.
• Always available for support as needed.

Attributes and Behaviours:

• In our inclusive and family-orientated culture, we priortise respect, empathy, and collaboration.
• We prioritise the customer by always striving to understand their needs and exceed their expectations, ensuring satisfaction is at the heart of everything we do.
• Additionally, as we take ownership of our actions and responsibilities.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.

For this role (G6 to G4) we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience .

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

Job tags

Salary