Dispatch and Data Analytics Specialist
Location
Coventry | United Kingdom
Job description
Be part of something big! Help shape the future of gas for generations to come. At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.
About the Role
As a Dispatch and Data Analytics Specialist, you will be leading the development of the functions data and analytic requirements, identifying trends that translate into recommended areas of improvement for key deliverables. You will be expected to Implement a suite of Dispatch insight dashboards to enable the proactive management of internal and external operational resource.
You will ensure the provision of accurate, timely and appropriate management information to support decision-making and service effectiveness.What you’ll get to work on
- Producing regular weekly, monthly and annual insight, reporting and KPI to support operational delivery to senior stakeholders
- Upskilling the department leads to create a base level of capability in understanding data and its importance in driving performance and continuous improvement
- Evaluating and responding to emerging situations and support operations during incidents to ensure continued safety of the public
- Develop fit for purpose digital tools and processes which provide intelligence from data, performance information and wider organisational intelligence, which is presented in ways that inform decision-making at all levels
- Promoting continuous improvement by sourcing and sharing best practice to make use of emerging thinking, new technology and innovation to maximise data quality, data handling and strategic use of data
- Leading a virtual team to ensure the provision of a performance orientated, cost effective, service; Creating, communicating, and championing the overall Data strategy for the department
- Stakeholder and customer relationship management to provide timely and relevant feedback based on plan execution
- Supporting the Networks’ data and performance management functions to ensure that there is a link between the different functions strategies and they are aligned to key organisational deliverables
- The role holder will be required to be on a “stand-by” rota.What we are looking for
- Experience and understanding of Dispatch activities, along with managing teams directly and influencing across virtual teams.
- Proven leadership, management, communication, and influencing/negotiating skills to build and maintain effective relationships with staff and management at all levels, both internally and across stakeholder groups
- Analytical thinker with relevant experience and familiarity of using data visualisation tools such as Power BI
- Knowledge of continuous improvement techniques to drive incremental and step change improvements in performance
- Ability to consider data quality and accuracy from commercial aspects, including system and process changes and their impacts on internal and external stakeholders
- Advanced Excel user who can effectively and clearly present data results visually, verbally and in writing and adept at influencing decisions through data led narratives
- Understanding and practical use of dispatch systems and how they interact with other core IS infrastructure.
What we are looking for
- Competence in SAP CRM, SAP PM, Transaction Brokers, Finesse, eGain, Verint Suite of applications i.e. Impact 360, Pulse, Power BI, CISCO CUCM and Microsoft packages i.e. Excel, PowerPoint, Word.
- Knowledge of Customer Centre processes and competence to complete quality assurance
- Business Continuity Management planning, design, audit qualification
- Knowledge of HR Policies and Procedures
- Ability to have difficult conversations with team and Customers
- Confident and professional manner
- Ability to influence others whilst managing conflicting priorities to ensure the delivery of our responsibilities
- Effective prioritisation & time management, and good planning & organisational skills
- Build and establish effective relationships
Why Join Us
We offer a host of benefits to suit your lifestyle and support your well-being. These include:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
o hybrid working
o flexible working
o strong commitments to ED&I
o generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships
We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.
Our Aim
Diversity and Inclusion
Don’t meet every single requirement listed?
Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.
As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.
We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!
Circle Back Initiative
As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)
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