Key Group
Location
Preston, Lancashire | United Kingdom
Job description
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK
Do you have outstanding telephony and customer service skills? We have a fantastic opportunity within our dedicated Adviser Support team, to keep managing service level agreements during increased business volumes and demand.
Our Adviser support team offer telephony support and guidance to our Financial Advisers during the process of assisting homeowners with their later life lending. They are responsible for providing excellent customer service and support to business customers and liaising with the appropriate operations areas to resolve adviser queries. The team also helps the telephone account managers in managing active enquiries or KFI's allowing them to focus on outbound sales calls.
Main role and responsibilities:
Skills and experience we look for:
Most of all we look for people who display and work around the core values of our business:
Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops
Benefits:
Job tags
Salary
£22k per annum
