Bank of Ireland
Location
Bristol | United Kingdom
Job description
Our purpose is to enable our customers, colleagues and communities to thrive. You will have the opportunity to make a real difference to customers who are in financial difficulty. You will receive training and ongoing support and you will be joining the Bank at a time when our customers need our support more than ever.
This role is an ideal pathway for progression within the Group.
We work in a hybrid enviornment with some office attendance required. We have office locations in Belfast, Solihull and Bristol.
You will have experience in a customer service orientated role and demonstrated passion for delivering brilliant customer service.
Strong time management skills, with the ability to balance service excellence with operational effectiveness within a fast paced environment. Showcasing well-developed communication skills.
Be confident in using multiple computer systems.
Desirable experience will include having experience in mortgage products, debt recovery, credit control or litigation experience.
There are no specific qualifications or minimum educational requirements needed for this role.
The Collections and Recoveries Team is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.
We listen to, and understand our customers, always aiming to serve them brilliantly. Working collaboratively we keep an open mind and can-do demeanour to find tailored solutions to our customer's challenging situations, whilst minimising losses to the Bank.
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program and WebDoctor, along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
#li-hybrid
Key Competencies
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact [email protected].
Job tags
Salary
