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Location

Torquay, Devon | United Kingdom

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Job description

LEAD THE ADVENTURE! 
Take your career to the next level as an AIGL Team Leader 

• Permanent contract
• Earn up to £12.50 per hour
• An accommodation & meal package
  available (optional) at a generous rate. With all bills and utilities covered
  and three nutritional meals every day 

As AIGL Team Leader, you’ll be responsible for leading a team of Activity Instructors and Group Leaders to deliver safe, engaging, and enjoyable experiences for guests at Barton Hall our Torquay-based activity centre. 

THE ROLE

Reporting to the Guest Experience Manager/Guest Experience Assistant Manager, you’ll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.

You’ll also be responsible for overseeing the safe delivery of activities and evening activities providing high levels of customer care, and managing equipment and bases. 

You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Experience Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager. 

IS THIS YOU? 

• Reporting to the Guest Experience Manager/Guest Experience Assistant Manager, you’ll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.

• You’ll also be responsible for overseeing the safe delivery of activities and evening entertainment, providing high levels of customer care, and managing equipment and bases. 

• You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Experience Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager. 

THE PACKAGE

We are renowned for our
personal development & investment in people, we are ready to support you in
your career development, each step of the way! You’ll have all the training you
need to be confident and successful in your role, be equipped with a personal
development plan, and access to nationally recognised qualifications funded by
PGL to give your career the very best start.

• Happy holidays – time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  
• Investing in your future – with sector leading family friendly policies and a contributory pension
  
• Good living, for less – access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  
• Take care of mind, body and soul – your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cashback plan
  
• Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  
• Doing good does you good – paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click  here .

For enquiries specific to this role, please email us at [email protected]

PGL is committed to the principles of equality and
diversity and welcome applicants from all sectors of the community. However,
all PGL colleagues are required to undergo enhanced background checks (known as
a DBS), which PGL will pay for. The DBS looks at criminal records, so if you
have a conviction related to violence, drugs or safeguarding this could affect
your application. You can find more information on DBS checks on the gov.uk
website.

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Job tags

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Salary