Apprentice Customer Service Representative PHS Engineers Limited

Location

Colchester, Essex | United Kingdom

Job description

What you will do in your working day

• Process bookings and send out relevant information to new and existing clients as well as the engineers
• Ensure the engineers and clients are fully prepared for their visit and have received their relevant information in advance of the event/visit
• Receive and respond swiftly and in a professional manner to all phone calls and emails to process bookings within a timely manner and following the procedures in place set out by PHS Engineers
• Ensure bookings made are recorded accurately, filed securely and updated daily
• Manage all engineers diaries using our CRM Software
• Contribute to targets in the business plan by up selling other activities where appropriate
• Develop our customer base for PPM Contracts

You will be responsible for;

• Booking new jobs and managing existing jobs
• Managing parts jobs
• Liaising with suppliers
• Constructing quotes
• Managing any further works and engineers’ diaries
• Developing our planned preventative maintenance program with clients

You will report directly to the Directors.

The training you will be getting

• The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard
• All delivered within the work place via online training and at Colchester Institute Campus

What to expect at the end of your apprenticeship

• We will need a long term office manager within our team and we would like to source the right person via the apprenticeship scheme

Job tags

Salary

£10.4k per annum