The Agency Recruitment Solutions
Location
London Heathrow Airport, Greater London | United Kingdom
Job description
We’re looking for a Reception Manager for our client’s luxury 5* Hotel based in Heathrow, West London.
As a Reception Manager you will be confident in effectively communicating with guests and colleagues as the first point of contact. You will be engaging and warm, with a genuine passion for customer service ensuring all guests receive exceptional service. You will be tasked with checking guests in and out, using the booking system effectively, up-selling and answering any guests queries face to face or over the phone. You will manage a small team of Receptionists. You will be organised and react promptly and efficiently as requested to meet the needs of the business. You will be tasked with using the company booking system to record all guest information.
You will be required to review room allocation and make sure the correct rooms are allocated to the right guest. You will be knowledgeable and understanding of all rates, packages, and special promotions. You will be required to recruit, manage, train, and develop the reception team.
Reporting on sales revenue weekly, monthly and when required in a clear, concise, and standardised way.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
Salary
