Business Administration Apprentice - Internal Sales Co-ordinator SERVICE SPORT UK LTD

Location

Chorley, Lancashire | United Kingdom

Job description

What you will do in your working day

You are to ensure all enquiries, leads and quotes that are generated through our internal systems are actioned within the designated KPI and followed through the to sale before converting to job for the relevant after sales process.

Ensure all relevant info and notes are added onto the CRM system and updated as and when necessary.

All existing customers are contacted in a timely manner (with the use of CRM) to ensure they can renew their contracts with ServiceSport.

Encourage the upsell/upgrade of contracts and products on enquiries or renewals.

Pass all outbound leads onto the National Sales Manager as directed.

• Monitor and action (within prescribed KPI) all emails received in Sales Support Inbox.
• Produce and Provide quotes to customers as and when required.
• Produce monthly reports and reviews for NSM or when requested.
• Update and maintain CRM (simPRO) prevalent to Sales workflows.
• Ensure the Sales page on SSNET is kept up to date with all relevant info/data.
• Ensure all personal training courses as directed are kept up to date.
• Establish and increase communications with all departments within the business.
• Conform to the ServiceSport Code of Conduct and dress code.
• Attend & participate in meetings as and when requested.
• Comply with ServiceSport’s Quality Assurance Procedures & ensure all work undertaken complies with QMS requirements.

The training you will be getting

You'll work towards achieving a L3 Business Administrator Standard, including Functional Skills Level 2 English and maths if required. You'll carry out training in the workplace, and a work-based tutor will visit you there, and you'll also need to attend college once per month for face to face delivery.

What to expect at the end of your apprenticeship

Fulltime employment on successful completion of the apprenticeship and potential for further CPD

Job tags

Salary

£10.98k per annum