Technical Support Team Leader

Location

Burgess Hill | United Kingdom

Job description

Technical Support Team Leader

£25,000 - £30,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension

The Role

Our client, an established and growing business in the renewable energy sector, are going through a rapid expansion and hiring a Technical Support Team Leader to join their team. Working in a busy role, you will be responsible for overseeing a Technical Support team as well as looking after customers in relation to their renewable energy installations. This role is a real blend of leadership and technical support. Some duties include:

• Create and maintain FAQs, technical articles, support guides, and application notes for customers.
• Lead and manage the Technical Support Team to effectively handle customer demands and workload.
• Review, initiate, and implement changes to systems and processes to enhance customer service.
• Stay updated on new product features and ensure knowledge sharing within the team.
• Ensure accurate and up-to-date CRM records and encourage best practices within the team.
• Take ownership of technical support tickets, ensuring high-quality and timely resolutions.
• Provide administrative support to the team and assist with daily operations.
• Handle phone calls, respond to emails, and address customer enquiries.
• Schedule appointments for remedial work with our electricians/roofers.
• Manage, develop, and facilitate training for the Technical Support team.
• Collaborate with team members to maintain smooth workflow and efficient communication.

Requirements

The successful Technical Support Team Leader will have experience in a technical support role as well as in a team leader / management capacity. You will be proficient in training, knowledge sharing, documentation and process management. Some experience in renewables or renewable energy would be advantageous, but not essential as training in this will be given to those who have the relevant technical support and team leading experience. This role could suit someone who has works as a customer service team leader, call center supervisor or technical support manager.

Company Information

Our client is a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2024. Due to the fabulous growth, they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey.

Package

• £25,000 - £30,000 per annum depending on experience
• 9am - 5pm (with 1 hour paid lunch)
• Pension
• 23 days holiday and bank holiday

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Job tags

Salary

£25k - £30k per annum