Customer Service Booking Specialist
Location
Wirral, Merseyside | United Kingdom
Job description
Job Description
Position: Booking Specialist
Location: Ellesmere Port
Hours: Monday - Friday Shift between 8.00am-8.00pmplus a minimum of 13-16 Saturday or Sunday in a year between 09:00 - 17:30 (paid at 1.5x your hourly rate).
Salary: £22,222 plus weekend pay £17.10 per hour
Due to growth and success, we are currently looking for a Booking Specialist to join our client based in Ellesmere Port.
If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!
The ideal candidate will have gained previous experience within a similar role. You will possess excellent customer service skills, with good communication skills both verbally and written. Deliver a professional service within a timely manner and the ability to work well using own initiative.
What the company offer:
- Modern office environment, easily accessible with local transport links within walking distance
- On-site Gym
- In-house training and on-going career development
- Pension company contribution
- Company Bonus Scheme
- Long Service and Employee Awards
About the role:
- Monitor and action all email & telephone requests for bookings.
- Carry out the above in line with set company service level standards in a friendly & professional manner.
- Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed.
- Make sound commercial decisions on margins & pricing on a booking-by-booking basis.
- Work on own initiative without constant supervision.
- Update all transactions accurately on the database.
- Keep on top of all airline deadlines for deposits, balance payments, names & ticketing.
- Ensure payments are received from clients in good time to meet deadlines.
- Follow up quotes by telephone or email.
- Form close ties with staff within partners to strengthen relationships.
- Be aware of, and work towards, sales targets.
- Answer phones of other departments during busy times.
To apply please forward your current CV to [email protected] or call 0151 347 1110 to discuss in more detail.
Job tags
Salary
£22k - £26k per annum
