Account Manager Electrical
Location
Abertillery, Blaenau Gwent | United Kingdom
Job description
Account Manager Abertillery
Main Purpose of Job
The main purpose of the Account Manager role in Abertillery is to support our client in managing existing key customer accounts and aiding the Commercial Manager in the growth and development of major new accounts as needed. The role involves project managing major customer accounts to secure repeat business and ensuring excellent customer service support including addressing any technical or quality needs by leveraging internal departments to ensure customer satisfaction.
The ideal candidate should have prior experience in a CEM/EMS environment preferably in an Account Manager or Customer Service role with a resultsdriven mindset aimed at achieving specific account growth goals including new orders and sales targets. They should also possess the ability to provide excellent support while fully understanding the customers decisionmaking process to win new business/projects and strengthen customer relationships.
Main Responsibilities and Key Tasks
- Manage and interpret customer expectations and activity enhancing customer interaction through effective communication.
- Conduct occasional customer visits and participate in internal and offsite customer meetings as required.
- Project manage the transfer and implementation of large new customer projects from development to customer delivery.
- Understand the customers total spend on electronics and collaborate closely with their purchasing engineering and design teams to ensure ECs involvement in all new projects.
- Build strong customer relationships and identify opportunities to increase business with the assigned account base.
- Liaise with EC engineering estimating purchasing logistics and manufacturing departments to ensure maximum customer satisfaction.
- Work towards KPIs set by the Commercial Manager closely following up on all quotes to win repeat and new business.
- Manage sales orders and be responsible for the New Product Introduction (NPI) process where appropriate.
- Support Sales department administration tasks as required.
Knowledge and Skills
- Excellent customer communication skills.
- Commercial acumen.
- Confidence in presenting both internally and to customers.
- Negotiation skills determination and persuasiveness.
- Excellent written and oral communication skills.
- Proficiency in computer skills particularly in Word and Excel with ideally some knowledge of Uniplan and EES ERP systems.
- Strong organizational and time management skills.
- Ability to work calmly and methodically under pressure from a busy and varied workload.
- Analytical skills to evaluate situations and produce effective solutions to problems.
Requirements
Experience
- Previous experience dealing with customers in a CEM sales and technical environment.
- Good working knowledge of automated SMT PCB assembly general PCB assembly cable and wire harness assembly and electronic components.
Benefits
Salary 35K 40K DOE
Experience Previous experience dealing with customers in a CEM sales and technical environment. Good working knowledge of automated SMT PCB assembly, general PCB assembly, cable and wire harness assembly, and electronic components.
Job tags
Salary
