Homelessness Night Security

Location

Cromer, Norfolk | United Kingdom

Job description

Homelessness Night Security

Cromer Homeless Supported Housing

£10.72

31.5 hours per week – 4 nights on followed by 4 nights off on a rolling rota

Do you want a role where you will be making a real impact to the lives of our customers living in our supported living services?

Are you passionate about supporting people?

If this sounds like you then we may have your perfect opportunity! 

We’re looking for a supportive and positive individual to join our Night Security team on site to provide support to our customers throughout the night. You will be empathetic and passionate about supporting people with the ability to show resilience and confidence when faced with challenging situations.

Cromer Homeless Supported Housing provides support to people experiencing, or at risk of, homelessness. We have three properties spread over one road with 25 single-occupancy bedrooms.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as providing ongoing training to develop new and existing skills. You will have access to our Learning and Development Academy providing a wide range of training courses, open to all.

Sanctuary also offer a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

If you’re enthusiastic, great at dealing with people and have the skills and experiences that will enable you to support our homeless customers, then we’d love to hear from you!

Though we refer to the position as Night Security it is referred to internally at Sanctuary as Night Concierge.

The role of Night Security will include:

• Being a first point of call to receive and direct all customer queries
• Going above and beyond to ensure an excellent service is provided to our customers
• Ensuring the security of the service is maintained, including patrols of the property
• Respond to alarms and incidents of ASB
• Complete system based Incident reports, if required
• Completing night checklists, handover sheets and other recording documents
• Handling occasional emergency/challenging situations
• Health and safety responsibilities e.g. fire safety and reporting emergency repairs
• This role will include long periods of night and lone working
• Undertaking all training required for the role

Skills and experiences:

• A passion and commitment for working with our customers in supported living
• Previous experience of working within a similar role is preferred
• A positive, can-do attitude with a willingness to undertake a variety of tasks
• Ability and confidence to lone work using your own initiative
• Friendly and approachable attitude with the ability to communicate and engage with our customers, visitors and colleagues
• Basic health and safety knowledge is required
• Ability to use IT systems confidently

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £10.72 per hour
• A pension scheme with employer contributions from Sanctuary
• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Health and well-being plans
• A variety of online discounts and rewards from major retailers
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities
• The full time equivalent for this role is 37.5 hours

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click   here

Closing Date: 19 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our  careers page , or find us on Twitter , Facebook , LinkedIn and YouTube .

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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Salary