Location
Purfleet, Essex | United Kingdom
Job description
Administration Assistant
Are you an experienced Administrator looking for a new challenge? Do you want to work for a company that values its employees and provides great benefits? If so, we want to hear from you!
The Role: This role will ensure that the companies’ clients are provided with all reasonable help and advice on all issues relating to their insurance policy and to ensure the timely and accurate processing of documents and notices from both the clients to insurers and vice versa.
Responsibilities: - To offer full administrative support to both the organisations new sales and existing teams
- Liaise with customers and insurers ensuring that the organisation is represented, at all times, in a professional and courteous manner.
- Acting as a contact and focal point between a customer and an insurer to ensure the smooth and efficient management of a policy from inception and throughout the life of a policy.
- Accessing and acting on instructions extracted from the organisations in-house diary system and where appropriate ensuring that future actions are diarised forward.
- Answering and responding to both customer and insurers queries via telephone, post or e- mail in a timely manner, avoiding delays, which may cause the organisation harm (financial or otherwise).
- Responding to all reasonable requests from the customer services and administration manager that relate to the smooth and efficient running of the department.
- Keeping up to date with the organisations’ products, services and strategies.
- Performing any other ad-hoc duties as may be required of this role.
Skills & Experience: - Microsoft Excel skills.
- Strong planning and organisational abilities.
- Proactive approach to handling queries and providing timely solutions.
- Strong attention to detail and accurate record keeping.
- Effective written and oral communication skills.
- Proven Admin experience.
Further information As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
REF-211 916
Job tags
Salary
