Customer Service Advisor

Location

Barnstaple, Devon | United Kingdom

Job description

Customer Service Advisor

Barnstaple

North Devon

To £20,000 - £22,000 (depending on experience)

Ref: SM1342

A great opportunity has arisen for a Customer Service Advisor to join a great national business, based in their Barnstaple office, North Devon

This is an exciting opportunity to join a very well-respected and growing company with potential for future development within their business. They are looking for two enthusiastic and customer-focused individuals to join their small and friendly Barnstaple team, where the candidates will play a key part in the success of this expanding local business.

Key Responsibilities:

• Promoting the company’s products to their existing customers
• Providing an excellent customer service at all times
• Ensuring customers are always happy and the business meets its sales targets, achieving its growth plans.
• Building relationships with new customers which entails contacting local businesses and gaining contact details to pass onto the company’s commercial team to contact/sell (approximately 2 days a week)
• Some cold calls will be involved but mainly to existing or ex-customers or using introductory letters to be followed up by calls (this will involve around two hours of sales activity every Friday – sending around 10 letters or making 10 telephone calls to new or existing customers).
• Selling professionally and compliantly, delivering a consistently good experience to customers.
• Providing exceptional administrative support, handling insurance quotations and undertaking insurance transactions, general sales and administrative tasks, claims handling and potentially some bookkeeping administration with a ‘can-do’ proactive enthusiasm.
• Maximising inbound sales opportunities, cross-selling to new and existing customers and assist with renewal retention by using your excellent telephone manner to make the most of every call.

The ideal candidate will have experience within a customer service environment, with a friendly and professional nature in order to build long-lasting business relationships.

You’ll need good IT, customer service and administrative skills and be willing to learn and take on board new information.

Previous insurance experience an advantage but not essential.

Hours of Work: Monday to Friday 9am – 5pm

Annual leave allowance: 26 days holiday per annum plus bank holidays.

To apply for this job please drop me a line, quoting Ref: SM1342, together with your CV  to:

[email protected]

Job tags

Salary