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Location

Leatherhead, Surrey | United Kingdom

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Job description

ESPUG’s drive to achieve Operational Excellence is dependent on three key areas:

The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a number of administrative functions (Customers).
Maintaining a strong reputation and brand, achieved through providing the best possible services to those households and businesses connected to our networks (Consumers).
Ensuring ESPUG complies with the obligations of its Asset Management System (Asset Management).

This role will be part of a focused team that is committed to ensuring the administrative functions that support our customer/operational responsibilities are completed to the highest possible standard, in line with ESPUG’s Service Level Agreements (SLAs) Key Performance Indicators (KPIs) and underpinned by our Values and Behaviours:

Be Excellent; We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality

Be Transparent; We are open and honest; we admit and learn from our mistakes; we are approachable and accessible

Be Ambitious; We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt

Be Respectful; We treat others with respect and professionalism; we are considerate of everyone’s workloads and priorities; we provide a safe, supportive, and inclusive workplace

Be Collaborative; We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do

We are a business who care about the work we do, and the customers we support, and therefore we seek to find individuals with a similar approach.

Key Accountabilities:

The Operations Support Specialists primary role is to support the administrative activities that support ESPUG’s operational responsibilities. In this role you will need to communicate effectively and build quality relationships with service providers industry bodies and consumers (end users connected to our networks). You will also support the operational requirements of our customers (B2B) who build the networks that we adopt.

Interaction and collaboration with all functions of ESPUG’s Operations department is a key aspect of the role. And you will be expected to maintain effective partnerships with other ESPUG departments and key external stakeholders.

Responsibilities

• Offering Vital Administrative Support in line with government, industry, and business requirements at all times; performing administration tasks, responding to customer and consumer queries, maintaining trackers and populating industry standard templates.
• Providing Excellent Customer Service to internal and external stakeholders, through effective communication via email, telephone or meetings (virtual or otherwise) as well as ensuring a stakeholder’s needs are met by going the extra mile, providing visibility of service delivery to internal stakeholders and an understanding of our strategic goals and current performance.
• Contribute Performance Data in daily team meetings to help keep track of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed.
• Demonstrate Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
• Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
• Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP’s key value and support a positive reputation individually and as a team.

Location: Leatherhead, Surrey
Salary: £25000
Contract: Permanent, Full time
Benefits: Enhanced Pension Scheme Private Medical Insurance Life Assurance 24 days annual leave Exclusive Employee Discounts

Closing date: 25-03-2024

REF-212 050

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Job tags

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Salary

£25k per annum