Location
Haydock, Merseyside | United Kingdom
Job description
Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
SUMMARY OF ROLE:
Responsible for leading and managing the efficient and effective delivery of all Field Operations activities to all customers within the Haydock Service Centre. Working in partnership with their Regional Service Centre Manager, Technical Training and Quality Manager, Central Distribution and Scheduling team this role is accountable for ensuring the right resources and capabilities are in place to deliver the right service within agreed business targets.
RESPONSIBILITIES:
- Accountable for the timely, effective and efficient delivery of all mains fed and bottled water activities to customers within the region
- Accountable for meeting agreed business plan and customer satisfaction targets
- Accountable for the availability of required resources within the Saltash region to meet customer needs, including, but not limited to, fleet, team members, stock and inventory
- Responsible for recruiting, leading, engaging and managing Service Centre team
- Responsible for developing and growing the skills and capabilities of Service Centre team
- Responsible for ensuring close working relationships between the Customer and the necessary operational and support teams to ensure effective and efficient delivery of scheduled activities and management of stock/inventory
- Responsible for Service Centre teams accurately updating all relevant systems with key information to enable successful resolution of scheduled activities, inventory management and tracking of all mandatory KPIs
- Responsible for driving the performance of the Service Centre in Saltash, continuous improvement and sharing of best practices
- Responsible for your Service Centre teams governance and adherence to procedures and compliance with company policy and best practice. Including, but not limited to, any external audit requirements
- Responsible for your Service Centre teams' compliance with the end to end Field Operations processes, policies and procedures
Requirements
Essential:
- Demonstrate strong ability to handle a range of diverse and competing priorities
- Demonstrate strong oral and written communication skills
- Ability to resolve challenging situations in a clear, empathetic, conciliatory manner
- A proven track record of leading Field Operations and Logistics teams
- A proven track record of providing strong customer service
- Full and valid driving license with a maximum of 3 points (none of which are for dangerous or careless driving)
- Demonstrate competence in using Microsoft Office tools
- Demonstrate knowledge of Health and Safety in operational roles
- Demonstrate strong ability to consistently achieve targets
Desirable:
- National Certificate of Professional Competence
- Demonstrate commercial awareness
- Valid license to drive a Fork-Lift Truck
- Minimum of 3 years' driving experience
- Full Driver Certificate of Professional Competence qualification and digital tachograph card
- Knowledge and demonstrable skills in utilising a CRM and scheduling systems effectively
Additional Information:
- This role requires an element of heavy lifting, supported by manual handling training
- You may be required to work additional hours to meet seasonal demand
- Responsible for financial performance and risk management
Benefits
- Monday - Friday working pattern
- Uniform
- 25 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
Job tags
Salary
