Nuffield Health
Location
Surbiton, Greater London | United Kingdom
Job description
Customer Experience Manager
Nuffield Health Surbiton Fitness & Wellbeing Centre | Management Team | Permanent | Full time
up to £42,000.00 per annum depending on experience
40 hours per week
Nuffield Health, the UK's largest healthcare charity and for over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. We do this through our family of 31 award- winning hospitals, 112 fitness and wellbeing clubs, healthcare clinics and over 200 workplace wellbeing services. As a charity, we don't answer to shareholders. We invest all our income back into our services, and into pioneering improvements in care so more people can benefit.
Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.
As our Customer Experience Manager you will;
Set standards for customer experience across the whole customer journey
Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format
Set measurement framework for lead and lag indicators of customer experience
Liaise with stakeholders across the business in support of key performance outcomes
Drive key commercial lines across the Wellbeing Centre
Deputise for the General Manager
To be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having;
Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.
Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.
Good understanding of developing trends in customer experience, expectations and segmentation.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
Salary
£41k - £42k per annum
