Customer Service Apprentice FRANCOMBS ROCHESTER LIMITED

Location

Rochester, Kent | United Kingdom

Job description

What you will do in your working day

Francombs are committed to providing the best training and support to help you thrive in the world of customer service. If you’re passionate about delivering quality service and want to grow in a vibrant, food-loving atmosphere, this apprenticeship opportunity is perfect for you!

Main Duties:

• Customer Interaction: greet and assist customers with enthusiasm, providing a friendly and welcoming atmosphere.
• Order Processing: take customer orders accurately and efficiently, ensuring special requests and dietary needs are noted.
• Product Knowledge: learn about menu offerings, ingredients, and preparation methods to answer customer requests and make recommendations.
• Communication: communicate with customers and colleagues clearly and professionally, both verbally and in writing.
• Team Collaboration: work closely with team members to ensure smooth service operations, helping with food preparation and maintaining a clean workspace.
• Adaptability: be open to taking on various roles within the establishment, including cashiering, serving, and assisting with the preparation of food, as needed.
• Problem-Solving: assist in resolving customer concerns and issues, seeking guidance from experienced team members when necessary.
• Time Management: manage tasks efficiently, especially during busy periods, to provide quick and accurate service.
• Attention to Detail: pay close attention to customer orders, ensuring accuracy and customer satisfaction.
• Learning and Development: participate actively in training programmes and consistently strive to improve customer service skills and knowledge.

The training you will be getting

• Level 2 NVQ Standard - Customer Service Practioner
• On the job training with the employer whilst working towards the Apprenticeship Standard
• Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What to expect at the end of your apprenticeship

• Potential for full time employment for the right candidate
• There are opportunities to progress from a Level 2 to a Level 3 qualification
• Many employers retain apprentices in full/part time positions
• The qualifications you gain can also help you to get into higher education or other employment
• Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
• Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Job tags

Salary

£10.01k per annum