SEASONAL PASSENGER RELATIONS ADVISOR

Location

Penzance, Cornwall | United Kingdom

Job description

SEASONAL PASSENGER RELATIONS ADVISOR

Location

Penzance

Hours

40 hours per week

Salary

Dependent upon experience

The Isles of Scilly Steamship Group is unique in the UK in terms of its breadth of transport operations including commercial airline, airport and shipping services, providing lifeline links for both passengers and freight between the Isles of Scilly and the mainland.

We are seeking an applicant to join us as a Seasonal Passenger Relations Advisor. You’ll be working as part of a small and busy team in our Penzance Travel Centre.

Duties include

• Making and amending bookings, ensuring that relevant information is recorded accurately within our booking software or other systems as required.
• Processing, updating, creating, and maintaining computer and manual records.
• Working towards team service level targets to ensure the timely and efficient resolution of customer enquiries.
• Provide a flexible and high-quality customer focused and courteous service, always maintaining a smart and professional corporate image.
• Answer enquiries from customers in person, via email, letter or over the telephone in line with company policies and procedures.
• Working flexibly to ensure that staff cover is maintained on Penzance Quay, including weekend and evening cover as required.
• Checking-in passengers prior to boarding Scillonian III.
• Maintaining Health and Safety on Penzance Quay.
• Promoting customer adherence to company policies.
• Resolution and de-escalation of complaints.
• Maintaining Health and Safety on site.
• Dealing with general customer enquiries providing advice and signposting.
• Identifying barriers to effective service delivery and liaising with colleagues and company managers to bring about improvements in service delivery.
• Communicating with customers using CHAT.

Qualifications:

• Applicants must have good customer service and computer skills, be numerate, articulate and of smart appearance.
• Training will be provided.

Hours:

• Hours – 40 hours per week. Monday to Saturday with some Sundays and Bank Holidays. Hours may vary according to roster.
• General hours are 07:30 to 17:00 on a roster basis.
• Shifts may be slightly earlier (or occasionally later) on some dates, particularly Saturdays during the summer.
• This is a permanent, full-time position and hours may vary according to seasonal demand.

Benefits:

• Discounted travel.
• 30 days paid holiday inclusive of Bank Holidays.
• Workwear and training provided.

To apply please complete and return an application form which are available from our office in Penzance or can be downloaded from our website at islesofscilly-travel.co.uk/careers.

Job tags

Salary