Nuffield Health
Location
Epsom, Surrey | United Kingdom
Job description
Therapist Liaison
Hybrid Working - Epsom | Customer | Fixed Term Contract - 14 months | Full-Time
Competitive salary, depending on experience
37.5 hours per week
Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.
As our Therapist Liaison , you'll bring experience of working in a fast-paced customer service environment, excellent telephone manner and knowledge of mental health difficulties and related therapies. You're commercially savvy and passionate about excellent customer service as well as have a natural flair for building relationships or positive, proactive customer-focused attitude.
We specialise in the delivery of cognitive behavioural therapy (CBT), counselling and other psychological therapies and the successful treatment/care management of people experiencing mental health difficulties.As our Therapist Liaison, you will:
Manage relationships with associate therapists within your allocated Region.
Educate, shape, and provide positive and constructive feedback to therapists to ensure they are achieving our SLA's and KPI's and provide a high-quality service to our clients.
Ensure all risk is discussed with therapists and where identified appropriately escalated to an appropriate member of staff (usually Clinical Lead or Professional Head) in an appropriate time frame.
Ensure working to Consent and Data Protection Act regulations at all times and to report any breaches immediately to Office Manager.
Despatch communications (reports, emails, telephone calls) to relevant parties to ensure cases are processed effectively and efficiently and within agreed specified timescales.
Ensure all patients are discharged in accordance with company processes and procedures and within agreed timescales.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
Salary
