Apprentice Sales Executive - Whiteley
Location
Fareham, Hampshire | United Kingdom
Job description
Location: Whiteley, Fareham
Salary: £ 24,939.24
Role Type: Permanent, Full-time
Hours: 40 hours
Cleansing Service Group is an independently owned waste management company with a varied customer base, including both domestic and industrial. As a Sales Executive, you will be supporting the sales team to generate new business, working closely with all departments.
Benefits of a Sales Executive:
- Eligible for Company annual bonus scheme
- Aviva pension scheme
- Healthcare Cash Plan which covers you for a variety of treatments, as well as, offering exclusive offers/vouchers e.g., restaurant vouchers, and cashback deals
- Further development opportunities through in-house and external training
Purpose of the Role
- To support the Telesales Manager to lead, plan and implement the domestic sales growth strategy.
- To take responsibility of a data set of lapsed customers to win back and promote additional services.
- To grow and develop new customer base in areas of low penetration.
- To ensure the highest levels of customer satisfaction are maintained.
- To develop and maintain existing customer base into new areas.
- To complete the apprenticeship training programme with Learning Skills Partnership.
- To comply with Group H&S policies and behaviours.
Role Accountabilities:
- To support the Telesales Manager to lead and implement the domestic sales growth strategy.
- To support the development of the domestic sales strategy, which ensures growth targets are achieved.
- To support the development of the sales through targeting prospective and existing /lapsed customers within chosen markets to create relationships and secure new business.
- Manage the sales pipeline of leads from the company data, self-generated, marketing and other sources across the business including inbound calls.
- To reduce number of cancelled customers by establishing reason for cancellation and acting within the best interests of company and customer to retain the business.
- Cross and up sell new products and services to new and existing customer base.
- To effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed.
- To deliver sales and associated profit margins in line with expectations.
- Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes, and complaints.
- To ensure individual / team meets sales targets.
- Support the achievement of daily, monthly, and annual targets, (call, quote, and sales)
- Ensure Key performance indicators (calls per hour, wrap, calls answered) are adhered to and exceeded.
- To ensure revenue generation above targeted parameters to ensure the growth and sustainability of the role and business.
- To ensure the highest levels of customer satisfaction are maintained.
- Take full responsibility for the delivery of the Customer Charter.
- Provide a proactive customer care support function which builds on customer needs and provides an opportunity for revenue generation.
- Take responsibility for all customer complaint case work ensuring all issues are dealt with in line with Group guidelines.
- Be an ambassador within the business.
- Demonstrate and provide the highest levels of service and professionalism to internal and external customers.
- Be proactive and adopt a strategic approach to all your activities.
- Communicate clearly at all levels within the business.
- Proactively manage your time and activities to the highest level of efficiency and output.
- To complete the apprenticeship training programme with Learning Skills Partnership.
- Complete the online training and onsite sessions with your apprenticeship tutor.
- Submit all coursework and assignments on time.
- Regularly update your apprenticeship assessor regarding the progress of your apprenticeship.
- Apply your knowledge obtained from the training to your daily duties.
- Comply with the Group’s compliance targets policy and behaviours.
- Ensure personal responsibilities under the Group’s H&S policy are understood.
- Ensure personal responsibilities under the Group’s environmental policy are understood.
- Act in a manner that keeps yourself and your colleagues safe at all times.
- Support the target of nil people/vehicle incidents.
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