FM Conway
Location
Sevenoaks, Kent | United Kingdom
Job description
FM Conway is currently recruiting for a professional and motivated Part Time Customer Liaison Officer to work within our Customer Care Department. As our Part Time Customer Liaison Officer you will manage and investigate incidents from internal and external customers and liaise across all divisions of the business to establish facts and assist in resolution.
The duties of our Part Time Customer Liaison Officer: - Professionally, competently, and efficiently handle, investigate, and respond to internal and external enquiries and incidents via phone and email - Dealing with sensitive and confidential information - Effectively following up and monitoring outstanding incidents to resolution and closure, whilst managing your own workload efficiently and effectively What skills and experience do you need? We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email and face to face. You will have previous experience within customer service and complaints handling. To be successful in this role, you must have a strong customer focus and be able to work as part of a team as well as on your own. What benefits will you receive? As our Part Time Customer Liaison Officer, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders. A brief introduction to FM Conway FM Conway is a family run business with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. So, if you would like to join the team as our Part Time Customer Liaison Officer then please click apply today, we’d love to hear from you! Closing Date: 05/04/2024 FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We look forward to receiving your application!Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
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