NHS Jobs
Location
Welwyn Garden City, Hertfordshire | United Kingdom
Job description
Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Create and provide solutions to end users based on incoming data from technical and non-technical sources Undertake initial assessments and triage covering a variety and often complex range of IT issues across a broad spectrum of software, hardware and administration using high level of broad based generalist knowledge and experience Identifying, working with and escalating incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational Network Using Remote Desktop and Terminal services Installation and configuration of new PCs, peripherals, mobile phones and printers Installation and configuration of end user devices operating systems, as well as Microsoft Office suite, applications and utilities.
Job tags
Salary
£28.41k - £34.58k per annum
