Electronic Gaming Manager
Location
Glasgow | United Kingdom
Job description
Grosvenor is on an exciting journey of growth. It’s an great time to join us.... More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.
We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.
Why just work... when you can work, win & grow with us
Job Description
Experienced in electronic gaming with a passion for ensuring customer experiences that excite and entertain? We’re growing our electronic gaming team and currently have a fantastic opportunity for an Electronic Gaming Manager to join us at our flagship Glasgow Merchant City Casino.
As our Electronic Gaming Manager, you will own the delivery of the electronic gaming experience across both slots and e-tables. This will include maintaining brand standards across all electronic products, delivering revenue growth above budget, managing KPI’s and delivering excellent customer service. The role is pivotal in the leadership, support, and development of the wider e-gaming team.
You will:
- Deliver an excellent electronic product and customer experience whilst upholding the principles of safer gambling.
- Support the wider Management Team in driving the performance of the electronic gaming product measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Help to build a highly capable electronic gaming team who are fanatical about customer excellence and delivery of the highest quality products.
- Proactively drive stakes across slots and e-tables and control margin and costs to drive casino profitability.
- Work closely with the central electronic support department to ensure Slots & e-table games are optimised for your club.
- Create and deliver promotional campaigns to drive growth in stakes, work with the wider marketing team to optimise delivery and attend regular promotion meetings.
- Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling.
Qualifications
- Good knowledge and experience of managing all Casino Electronic products.
- Demonstrate what excellent customer service KPI’s look like and drive NPS to target.
- Knowledge and experience of slots and e-table products and KPIs.
- Excellent understanding of gaming commercials for electronic gaming products operated in the sector.
- Experienced in leading a team and can demonstrate coaching, training, and the maintaining of company standards.
- Marketing knowledge of Electronic Gaming with experience and involvement in marketing campaigns.
Additional Information
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.
Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
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