Direct Line Insurance Group
Location
Bromley, Greater London | United Kingdom
Job description
Motor Damage Claimant Team Leader page is loaded
About Us
At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.
We currently have an exciting opportunity to join our Bromley based team as Motor Damage Team Leader , on a full-time seconded basis.
The Role:
Reporting to the Head of Legal Services Operations, you will provide operational and people leadership support to a team providing claimant motor damage litigation services, maximising team engagement and performance and optimising utilisation of resources and caseload allocation, to deliver the best possible customer experience, whilst achieving all financial and operational targets.
What you'll be doing:
Proactive resource planning and management within own team and across the function, including capacity planning, recruitment, absence and succession/talent management
Management, in conjunction with the other team leaders within the function, of workload allocation/workflow to ensure delivery of DLG Legal Services service standards and to maximise productivity across the function
Management and development of individual team member performance in line with the DLG performance and development framework, setting clear and stretching expectations, regularly discussing progress, coaching and motivating to maximise individual engagement, performance and potential
Acting as an escalation point for the Technical Lead within the team and taking key decisions where there are potentially significant cost, risk, customer and/or reputational implications
Supporting and facilitating individual development through coaching, training needs analysis and, in conjunction with HR and/or the Legal Practice team, sourcing and scheduling training and development interventions
Creating and maintaining a high-quality of employee experience and engagement by delivering excellent team communication, understanding and responding to your team members’ motivations and drivers and fostering a rewarding and enjoyable work environment
Embed and reinforce a customer-focused culture where the customer journey, ease and experience is front of mind at all times and where every team member takes full ownership and accountability for delivering the best possible outcome for the customer and keeping them fully updated throughout the process
Acting as positive change agent – contributing to the effective continuous improvement of the team and business performance through the identification of potential opportunities for improvement, input into the design of changes and the support and championing of the implementation of change
Role modelling of the desired work ethic, customer focus, commerciality and values
Ensuring compliance with all relevant DLG people management processes and procedures when applicable, e.g. disciplinary, grievance, absence management
Contributing to the monitoring and management of their team’s and wider function’s budget and financial performance
Ensuring compliance within their team with all applicable internal complaints and SARs processes
What We Are Looking For:
Preferably a Solicitor or Legal Executive, or have experience at an equivalent level
Experience of managing a team of technical specialist
A good understanding of relevant law and legal processes
Experience with a Case Management System
Ability to communicate efficiently with clients by telephone and written communication.
Proven track record of achieving targets
Contract: 15 months Secondment / FTC
Hours : 35 hours (Monday – Friday, 9am-5pm)
Location: Bromley, BR1
Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week.
What we'll give you
We have a strong focus on developing you and your skillset and to give you the tools to do so. In addition to this we also offer a great benefits package;
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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With well-known brands including Direct Line, Churchill and Green Flag, we’re proud to be one of the UK’s leading general insurers. We’ve been helping people carry on with their lives since the 1980s, giving them the peace of mind to focus on the future. After 40 years of innovation we’re still leading the way, providing evolving products and services that are just what people need. Our business is full of talented individuals, each bringing their own strengths, skills and ideas. We work together, to be brilliant for millions of customers every single day.
Join us, in a career that empowers you to be the best you can be – and to be yourself. Your input matters here. So, whatever you do, we’ll encourage you to own it. To spot opportunities, speak out and make things happen. Our vision is for a world where insurance is personal, inclusive and a force for good. And you can help us make that a reality. Because when we work together, we can all achieve great things. Together, we’re one of a kind.
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