Customer Service Apprentice OSTERMANN UK LTD

Location

Droitwich, Worcestershire | United Kingdom

Job description

What you will do in your working day

Your core responsibility will be to provide a high quality service to our customers.

• Sales - to increase sales through the conversion of incoming phone and email sales enquiries
• Outbound - qualifying new customers as well as contacting old customers. Small outbound campaigns to help generate business
• Enquiries- to complete quotation enquiries and return in the agreed timescale, ensuring good communication throughout the process
• Customer Service - Working with existing and new customers to deliver first-class service, building strong and sustainable relationships
• Knowledge - to develop a good understanding of product and processes. Offering advice and support to provide best solution to customer requirements
• Order processing - Input and scheduling of sales orders via SAP ERP and CRM software
• Back Office support - Give excellent and timely support to external sales team

The training you will be getting

Formal training is delivered at HWGTA, located in Mckenzie Way, Worcester WR4 9GN

You will receive training a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitioner Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

What to expect at the end of your apprenticeship

We hope that you would like to stay with us and progress your career.  We would also welcome you continuing to study and complete other courses you may wish to do.

Job tags

Salary

£14k per annum