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Location

Waltham Forest, Greater London | United Kingdom

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Job description

Housing Officer

Full Time

Salary: £19.00 - £21.00 per hour

Location: Waltham Forest, London

Sectors:Housing & Local Authority

Housing Officer

Walthamstow

Temporay Contract

Job Role

To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.

Key Accountabilities

To deliver a responsive customer focused housing management service to residents and prospective residents.

To increase resident satisfaction and ensure services are delivered in an efficient and cost effective manner.

To encourage greater resident participation and sustainability of communities by working with the Inclusion and Engagement Team and other housing colleagues.

To work with other housing officers to identify, learn from and produce action plans to resolve housing issues.

To work with other housing officers to ensure that services to communal areas are delivered to the highest quality and in a cost effective manner including recording issues.

Dealing sensitively and effectively with allegations of anti-social behaviour including harassment, domestic violence and severe nuisance and taking appropriate action. To liaise with statutory and other agencies to support tenants.

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Job tags

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Salary

£19 - £21 per hour