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Location

Norwich, Norfolk | United Kingdom

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Job description

About The Role

Salary:

• Non-technical £25,670per annum
• Single fuel - £33,600 per annumfor full time roles (plus Londonweighting where applicable*)
• Single fuel (3 phase/CT) £34,600per annumfor full time roles (plus Londonweighting where applicable*)

Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualifications. Salaries stated above are applicable during the initial training period and once fully qualifiedto dual fuel level, will rise to £39,0000 as stated below.

• Dual Fuel - £39,000 plus £2k attendance and safety bonusper annumfor full time roles (plus Londonweighting where applicable*)
• Dual Fuel(3 phase/CT) - £40,000 £2k attendance and safety bonusper annumfor full time roles (plus Londonweighting where applicable*)

*London Weighting where applicable is an additional £3,000 per annum on top of the above rates. London Weighting allowances will only apply to those whose home postcode falls within the M25.

A bit about the role…

The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for making the installation safe and working with the relevant supplier to agree what further action is to be taken. You will be required to collect evidence and provide all required information to the client to enable any further actions to be taken.

Additionally, a Revenue Protection Officer may also include debt recovery work, ranging from initial visits to resolve the account to executing rights of entry Warrants and carrying out the metering work to either install a SMART Paygo meter or to de-energise/disconnect the supply.

What you will need to be successful…

We promise to deliver the best service to our customers. We strive for our revenue protection officers to be passionate and take a real pride in what they do. You will:

• Ideally have previous experience within a Revenue Protection officer role, but not essential.
• Strong customer service experience, with an ability to remain calm in challenging situations.
• Previous experience in conflict management is essential.
• Have experience of operating mobile IT hardware.
• A positive, can-do attitude.
• Great interpersonal skills that empower customer relations as well as driving best practice and proactive change for the better.
• Team spirit to assist colleagues and promote the company brand.
• Hold current CCN1/CMA1 & MET1 qualification or an equivalent aligned qualification (within 6 months of expiry). This is desirable to the role, but additional training to obtain CCN1 / CMA1 will be provided.
• Hold a current full UK driving license with no more than 6 penalty points.

Please note, we take customer and colleague safety very seriously, all candidates will be subject to a mandatory drug and alcohol screening as part of the assessment process. All offers of employment will also be subject to a DBS and relevant vetting checks alongside a colour vision test.

What we offer…

• 22 days holiday + 8 days bank holidays
• Additional year annual leave entitlement for 3rd/4th & 5th year, capped at 25 days
• Sick Pay
• Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts. Here’s a few so you can see the type of saving’s you can make:
  • Up to 7% discounts on major supermarkets
  • Up to 52% on Cinema tickets
  • Up to 33% on holidays and travel
  • Up to 10% on restaurants and takeaways
  • Up to 25% off gym membership
• Access to our Employee Assistance Programme
• Online GP Service,24 hours a day, 365 days a year
• Recommend a Friend and Earn scheme
• Reward & Recognition Scheme
• Opportunities to progress in a successful company
• Fully expensed work vehicle and PPE

At Seeka we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environmentto develop a culture where our people feel included and valued.

About The Company

Seeka provides specialist end-to-end revenue protection services across the utilities market. O ffer ing an unrivalled range of services that includes the provision of locksmiths, dog handlers and r evenue p rotection o fficers , Seeka make visits to customer properties to investigate and make safe suspected energy theft cases.

Seeka is part of M Group Services, a trusted employer of over 11,000 skilled specialists, delivering a range of essential infrastructure services within the water, energy, transport, and telecommunications sectors in the UK & Ireland .

M Group Services operates in an exciting industry that regularly presents opportunities for growth. In our commitment to the environment and society through our Environmental, Social, Governance (ESG) work, we are recognised as ‘Industry Top Rated ’, and as a forces-friendly employer, we hold the Armed Forces Gold Covenant .

We work hard to build and maintain an inclusive environment where our people feel included and valued.

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Salary