Welfare Benefits and Debt Advice Supervisor

Location

Tameside, Greater Manchester | United Kingdom

Job description

Contract Type: Permanent

Salary: Grade H. SCP 29 £37,336 to SCP 31 £39,186

Hours: 36 Hours per Week 

Base Location: Tameside One, Market Place, Ashton-under-Lyne, OL6 6BH

Closing Date: Monday 18th March 2024

Assessment Date: To be arranged

Tameside Council has an exciting opportunity to join the Welfare Rights & Debt Advice Team and make a meaningful difference to people’s lives, helping us to achieve our ambition of Starting Well, Living Well, and Ageing Well in Tameside. 

We are looking for a Welfare Benefits and Debt Advice Supervisor with the knowledge and expertise to manage an experienced and dedicated team of Welfare Rights Officers and Debt Advisers.

You will need to have relevant, demonstrable, recent experience in providing welfare benefits advice work at a specialist level including experience of representing clients at social security appeals. An excellent working knowledge of the benefits system, especially in the areas of sickness and disability, is also required along with first class communication skills. 

You will be the operational lead for the service, managing a team of welfare benefits and debt advisers, and will need to have experience of providing supervision and support to staff, ideally in an advice setting. You will be responsible for ensuring that high quality advice is being provided through supervision, file review and peer review processes as well as working within a quality mark framework. You will also oversee workflow into the service to ensure that residents are supported with timely, accurate advice and assistance.  

You must have an ordered approach to casework with excellent inter-personal skills and the ability to work under pressure.  You will need excellent organisational and supervisory skills and be able to demonstrate experience of providing support or advice to the public including vulnerable people. Additional skills in providing debt advice would be welcome but are not essential.

For more information or for an informal discussion please contact Janine Yates on 0161 342 3494.

This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.

Our rewards and benefits package can be viewed here

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We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.

Ref No: DPT505

Job tags

Salary

£37.34k per annum