Marketplace Compliance Manager

Location

Welwyn Garden City, Hertfordshire | United Kingdom

Job description

About the role

We are looking for a Compliance Manager/Technical Analyst to join our Seller Growth and Compliance team.

You will be responsible for monitoring, managing and improving the performance of third-party sellers, ensuring that they deliver high-quality products and services to our customers, and complying with our policies and standards.

You will be responsible for

• Manage seller performance across order quality and customer management KPIs, such as order cancellation rate, customer satisfaction score, and return rate
• Seller performance management and improvement, providing feedback and guidance to sellers on how to enhance their performance and compliance
• Collect and monitor complaint and reviews data, identifying and resolving any issues or trends that affect customer experience or trust
• Liaise with PRC to manage emergency product withdrawals and product related escalations, ensuring that any unsafe or defective products are removed from the platform
• Liaise with After sales and fulfilment on delivery performance, ensuring that sellers meet the delivery expectations and standards of our platform and customers
• Monitor industry recalls and withdrawals and remove similar products, targeting high-risk products such as electrical, food, or health-related items
• Develop and implement compliance strategies and procedures, ensuring that sellers comply with our policies and standards, such as product safety, sustainability, and ethical sourcing
• Monitor and report on compliance performance and issues, providing regular and accurate reports and insights to senior management and stakeholders
• Provide training and support to sellers and internal teams on compliance matters, ensuring that they are aware and updated on relevant laws and regulations
• Conduct research and stay updated on relevant laws and regulations, ensuring that our platform and sellers are compliant with the latest requirements and best practices

You will need

• Bachelor’s degree in a relevant field
• 5+ years of experience in technical compliance management
• Strong knowledge of relevant laws and regulations related to supplier and retail quality, safety, and legality.
• Relevant knowledge/experience of delivering safe, legal and responsibly sourced, great quality products to our customers.
• Experience in Product technical compliance, quality assurance, or risk management
• Desirable Knowledge of e-commerce, marketplace, or retail industry
• Familiarity with Tesco\'s policies and standards, or ability to learn quickly
• Extensive knowledge of legislation and technical standards relating to food and non food areas
• Extensive knowledge of legislation and technical standards
• Understanding of retail and customer needs

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

Job tags

Salary