Sales Transformation Learning Specialist & Training Support

Location

Weybridge, Surrey | United Kingdom

Job description

Sales Transformation Learning Specialist & Training Support

Location: Remote UK - must be able to travel to Weybridge, Surrey on occasions.

About Royal Caribbean

At Royal Caribbean Group, we deliver unforgettable vacations to our guests. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Combine your career goals and sense of adventure by joining our team. With two new ships launching in 2024 it couldn’t be a more exciting time to join!

About the role

This is an entry to mid-level new role within Sales Transformation where you’ll be creating online courses, social media collateral, member data bases and supporting a global sales team to transform their ways of working.  This is a fixed term contract up to 12 months to start but has the potential to become permanent role for the right candidate.

You will be collaborating with our subject matter experts (SMEs) to design, develop and deploy the learning experience, creating storyboards, scripts & assessments, and creating the curriculum and design of the general outlines of training courses, instructional materials, guides and handouts.

We are looking for Someone with:

• Sales Experience
• Excellent computer skillset:  Word, Excel, Power Point is essential.  Knowledge of online course software is an advantage.
• Someone who can create learning courses & material, build a digital academy, create flyers & banners.

This role will be a support to effectively transform business strategic initiatives, assisting in facilitating change management of specified business revenue streams and learning and development. This role supports the department in ancillary revenue generation of approximately $40 million in incremental revenue and will assist the overall sales transformation program for the international markets under Royal Caribbean International to include UK & Ireland, Europe, Middle East and Africa, Singapore & Southeast Asia, Australia and New Zealand, United States and Mexico and Latin Caribbean regions.

Reporting directly to the Manager, Sales Transformation and Ancillary Revenue, the primary role will be to support, create and execute the departments’ role:

• To support the strategic opportunities to exceed passenger and revenue targets for the sales teams in the international regions by creating and facilitating training programs and operational performance improvements.
• Creating content and design for continual delivery of the SPARK Sales Academy – sales training curriculum and supporting the delivery of the program to 100+ international sales members.
• A support for the continued creation and development of the onboarding program for new sales recruits throughout all international markets.
• To assist and execute ad hoc strategic developmental and revenue generation projects as deemed necessary to support the overall department internally / externally with specific relationships to include HR, IT, HRIS Systems, external learning platforms, trade and travel partners and internal sales force.

Essential Duties and Responsibilities:

• Create and design the content for the SPARK sales academy and digital delivery to all sales members programs using software such as Articulate – Rise, Storyboard 360 and Vyond.
• Assist with PowerBI systems reporting for both sales learning and development along with Ancillary revenue generation under the Sales Transformation projects.
• Assist in the execution of strategic initiatives in support of incremental revenue generation through: Outbound, NextCruise, Casino and other revenue generation programs.
• Support with the planning and execution of the Global Sales Conference to support 250+ Global Sales Attendees.

QUALIFICATIONS AND EDUCATION

• Excellent computer skills to include: Word, Excel, Power Point (essential) – Knowledge of online course software is desired or the ability to learn fast.
• Experience within the travel and or cruise industry, marketing or training an advantage.
• Able to collaborate with persons at all levels of responsibility to formulate, communicate and implement ideas and concepts.
• Capable of formulating and supporting independent decisions and recommendations.
• Demonstrates ability of creativity, analysis and problem solving.
• Exceptional communication skills both verbal and written. Recognized that different cultures and levels of seniority require different approaches.
• Excellent attention to detail and accuracy. 
• Strong interpersonal skills and confidence with dealing with internal and external partners.
• Flexible on working hours to accommodate communication across international time zones.
• Organized with a natural inclination for problem solving, root cause identification and planning.

INTERNAL/EXTERNAL RELATIONSHIPS

Working primarily with internal employees such as their line manager, line Director, inter-departmental directors and managers and other execs within the operations departments to include:

• Shore side, Onboard, Casino sales teams alongside L&D and Marketing teams

What we Offer

We offer a competitive compensation & benefits package, and excellent career development opportunities.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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