Repairs Planner

Location

Hammersmith, Greater London | United Kingdom

Job description

Repairs Planner

Location: Hammersmith 

Salary:   Up to £32k per annum (dependant on experience)

Looking to hire ASAP / Available Positions: 5

We are recruiting the above position (5x posts) 

Description of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service

Day to Day:

Answer incoming calls with regards to repairs issues

Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.

Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.

Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.

Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.

Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers

Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer’s needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.

Managing incoming repairs inbox and allocating repairs works appropriately

Scheduling work for operatives to attend properties and undertake works

Essential Criteria

Social Housing and Repair and Maintenance background.

Experience in planning/scheduling jobs using planning system.

Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors

Understanding the importance of reducing Work-in-Progress – Jeopardy planning, Further Works management, applying of extension of times

Experience of trade job durations

Experience of health and safety considerations when planning e.g. asbestos

No hybrid working, must be able to work from amin office located in Kent

Good level of written English e.g. ability to rite responses to complaints

Good computer skills

Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs

Passionate about service delivery and customer satisfaction.

Benefits

Generous holiday scheme with the option to buy a further 5 days 

family friend policies and awork/life approach

Mentoring programmes and continuous learning support 

Contributory pension scheme 

Annual bonus scheme 

Recognition scheme and long service award

If you have experience as a repairs planner / scheduler, please apply today with your CV or contact Leah Seber at Build recruitment to discuss further information. 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job tags

Salary

£30k - £32k per annum